At Live CRM's core lies an automation application that gives your sales force the upper hand with their sales data. Comprehensive yet easy to customise, Live CRM empowers people to manage their company and processes more effectively, so reps can close more deals.

Sales are the backbone of business and a sales team has the vital responsibility of introducing new clients to fuel business growth. By ensuring crucial details are handled on every step of the sales process, Live CRM's features focus on business development potential and capitalise on new prospects, helping your sales team qualify and develop leads, pursue opportunities, keep the pipeline moving, and close sales.

Lead Generation and Management

Live CRM assists in generating leads from various sources including your web site's “contact us” forms. Using the intuitive customisation interface you can specify the fields you wish to collect data from. Copy and paste the code anywhere on your website and voila - you now have a lead generation form that feeds directly into your Live CRM Contact Management Console for fast and easy processing of sales leads.

Live CRM has a built in mechanism that allows you to transition a lead from being just a suspect to being a prospect where it presents an opportunity for the business. All that needs to be done is to evaluate the opportunity and predict the probability of winning the business. Once the opportunity is qualified you are now ready to meet your new prospect.

Sales Dashboards

Executives need accurate information so they can evaluate their company's past performance while looking ahead to the future. They want to answer critical business questions quickly without sifting through reams of data.

With powerful analytics and customisable dashboards that Live CRM provides, executives have the real-time information they need to be effective. Build forecasts by product, territory, sales rep, timescale, price range, or any other grouping. Live CRM forecasts use accurate pricing and product information, because it is dynamically updated whenever the data is changed, anywhere in the system. Better still you can very easily create dynamic, visually engaging charts to compare past sales performance with set sales targets to determine whether forecasts are going to be met.

Communication beyond the norm

Live CRM is currently unique in it's ability to provide integrated capabilities to manage your entire telecommunication systems using Voice over Internet Protocol or VoIP. VoIP not only provides a more fluid communication solution, it dramatically reduces the overall communication bill of the business and increases your capacity.