Customers instinctively know a good salesman when they see one. In the case of a small business you are quite often the salesman yourself. ..

CRM (customer relationship management) is not just about client contact management. It is software that helps you to collect, organise and maintain customer, product, service and project information in a manner that allows for long term management. ..

The most profitable businesses are that way because they have a high degree of repeat business and long term customers. “Time is money”. Time spent finding new customers can only have a positive return on investment when that customer is nurtured into becoming a loyal long term customer. ..

As a small business owner, customers are difficult to come by and if your effort is primarily spent attracting new customers it becomes doubly hard to retain the customers you already have due to a lack of sales/ support staff. ..

If you run a small business, you need a simple and easy to use CRM system. We all know that small businesses are constrained by a lack of resource and time...

The word CRM has been mauled over the internet and there are many products that claim to be CRM systems when in reality they are nothing more than a locally hosted database. ..

Knowing your customer is critical to building and managing sales in your business. Face it, you have to work really hard to win over a customer and then retaining them is a further challenge. Since its 85% more profitable to retain a customer than it is to get a new one, you want to make sure you do it well. A Customer Relationship Management system can't do all the work for you, but it'll make the process of collecting relevant information easier and will arm your client facing staff with the knowledge they need to build great lasting relationships..

If you’ve had enough of that Access database that keeps falling over, if you often find yourself wasting time looking for those important client notes in your complex and disorganized filing system, or find that your staff don’t communication as well as they could about important customer information….. it doesn’t matter how small your business is, you need a CRM system. ..

A good CRM system should allow your business to streamline customer relationship management and promote collaborative sharing of customer/ sales information between employees. This enhances staff output and enables high quality customer service. A good example is DIMENSION CRM, which gives the user an easy to use yet cleverly structured space to manage their customers and easily track sales activity. ..

If you’ve had enough of that Access database that keeps falling over, if you often find yourself wasting time looking for those important client notes in your complex and disorganized filing system, or find that your staff don’t communication as well as they could about important customer information..

The most profitable businesses are that way because they have a high degree of repeat business and long term customers. “Time is money”. Time spent finding new customers can only have a positive return on investment when that customer is nurtured into becoming a loyal long term customer. ..

As a small business or start-up company, you need to keep your business expenses to as low as possible. Here are some valuable business tools you can use to make sure your business has access to cutting edge technology without the need for any expensive IT infrastructure. ..

If you have customers (which every business does), you need a system that gives you a single point of contact for managing the relationship. You need a place where you can maintain your contact list of, both current and potential customers. Some small businesses use basic applications like Microsoft Excel and Outlook to manage their clients for notes and email archiving...

The whole idea of a software being available as a hosted solution is enveloped in a cloud of confusion and poorly represented information. It is important to understand the critical differences between hosted software and installed software...

A simple search on Google for define crm will display its main definition as customer relationship management. While it sounds interesting, what does it really mean?..

Forget the four P’s of Marketing and concentrate your efforts on the 3 M’s of Customer Relations as we head deeper into the global recession. What are the 3 M’s I hear you ask?..

If you have ever lead a dedicated, professional sales team then you’ll know that sales people are focused predominately on one thing… Sales! You’ll also know that as hunters, sales professionals can leave behind a lot of collateral damage in their wake and are notorious for not completing paperwork or sales processes...

The current climate is an excellent time for businesses to get back to core competencies and business practice with a focus on streamlining both through the affective adoption and utilisation of technologies as business tools. ..